Frequently Asked Questions
Find answers to common questions about our premium electronics and services.
Do your products come with a manufacturer warranty?
Yes, all electronic devices sold by Netgate include a standard 12-month manufacturer warranty covering defects in materials and workmanship.
Are the devices unlocked for all carriers?
All smartphones and cellular-enabled tablets sold on our platform are factory unlocked and compatible with major global networks.
What should I do if my device arrives damaged?
Please inspect your package upon delivery. If the item is damaged, contact our support team within 48 hours to initiate a replacement claim.
Do you offer technical support for setup?
Absolutely. Our technical team is available via chat and email to assist you with the initial configuration and setup of your new hardware.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking link to monitor your shipment's progress.
Are your products brand new or refurbished?
Netgate specializes in brand new, factory-sealed electronics. Any refurbished items will be clearly marked in the product title and description.